REFUND, RETURN & CANCELLATION POLICY

Last updated: August 20, 2026

NOEVE operates under an e-commerce licence issued in the United Arab Emirates. Our pieces are handcrafted and produced after an order is confirmed.

FINAL SALE

To the fullest extent permitted by applicable law, all sales are final.

NOEVE does not accept cancellations, returns, exchanges or refunds for:

• Change of mind or personal preference

• An incorrect size, colour or product selected by the customer

• Minor variations resulting from handcrafted production

• Slight differences in colour caused by lighting, photography or screen settings

• Damage resulting from wear, improper handling, incorrect washing or failure to follow the care instructions

• Delivery delays caused by customs, carriers or circumstances beyond NOEVE’s reasonable control

Customers must review the product description, photographs, size guide, estimated delivery period and care instructions carefully before placing an order.

ORDER CANCELLATIONS AND MODIFICATIONS

Once an order has been confirmed, it enters our production process and cannot be cancelled or modified, except where required by applicable law.

If NOEVE is unable to fulfil an order, the affected item will be cancelled and the customer will receive a full refund through the original payment method.

PRODUCT APPEARANCE, HANDCRAFTED VARIATIONS AND SIZING

Product colours may appear slightly different depending on lighting conditions, photography and individual screen settings.

Due to the handcrafted nature of our pieces, minor variations in stitching, lace placement, measurements or finishing may occur. These characteristics are part of artisanal production and are not considered defects, provided that the item remains consistent with its description and intended quality.

Abaya sizes refer primarily to garment length and are not equivalent to standard international clothing sizes. Customers are responsible for selecting the correct size. Any size recommendation provided by NOEVE is guidance only, as fit may vary according to individual proportions, footwear and personal preference.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If an item arrives damaged, defective, incorrect or materially different from its description, please contact noeveae@gmail.com promptly after delivery, preferably within 48 hours.

Your message must include:

• Your full name and order number

• A clear description of the issue

• Clear photographs or videos of the item

• Photographs of the original packaging and shipping label

The item must remain unworn, unwashed, unused and complete with all original tags, accessories and packaging while the claim is being reviewed.

NOEVE reserves the right to inspect the item and verify the claim before approving a remedy. Normal wear, accidental damage, improper care, minor handcrafted variations and issues disclosed before purchase are not considered manufacturing defects.

Where a claim is accepted, NOEVE will provide the appropriate repair, replacement or refund required under applicable consumer protection law.

AUTHORISED RETURNS

No item may be returned without prior written authorisation from NOEVE. Items returned without authorisation may be refused and sent back to the customer.

When a return is approved because NOEVE supplied a confirmed defective, damaged or incorrect item, NOEVE will provide return instructions and cover or reimburse reasonable standard return shipping costs.

Where a return is required solely because of a mandatory statutory right, the customer will be responsible for the return shipping costs unless applicable law provides otherwise.

The customer remains responsible for the item until it is received by NOEVE. We recommend using a tracked shipping service and retaining proof of postage.

REFUNDS

Approved refunds will be issued to the original payment method. Original express shipping charges, customs duties, import taxes and VAT are non-refundable unless reimbursement is required by applicable law.

Once issued by NOEVE, a refund may take additional time to appear depending on the customer’s bank or payment provider.

NOEVE is not responsible for exchange-rate differences, foreign transaction fees or bank charges applied by the customer’s payment provider.

CUSTOMS AND REFUSED DELIVERIES

International customers are responsible for all customs duties, import taxes and local charges imposed by the destination country.

Refusing delivery or failing to pay customs charges does not automatically entitle the customer to a refund. Where permitted by law, any shipping, return, customs or administrative costs incurred by NOEVE may be deducted from an amount otherwise refundable.

FRAUD PREVENTION AND PAYMENT DISPUTES

NOEVE reserves the right to refuse or cancel an order where fraud, payment misuse, false information or abuse of our policies is reasonably suspected. Any payment received for an order cancelled by NOEVE and not fulfilled will be refunded, subject to any lawful deductions.

Customers are encouraged to contact noeveae@gmail.com before initiating a payment dispute so that NOEVE can investigate the issue.

In the event of a chargeback or payment dispute, NOEVE may provide the payment provider with relevant evidence, including the order details, acceptance of our policies, customer communications, production records, tracking information and proof of delivery.

Nothing in this section restricts a customer’s right to raise a legitimate payment dispute.

APPLICABLE LAW AND MANDATORY CONSUMER RIGHTS

This policy and purchases made from NOEVE are governed by the applicable laws of the United Arab Emirates.

Nothing in this policy excludes, limits or overrides any consumer right that cannot legally be excluded under the mandatory law applicable to the transaction.

By placing an order with NOEVE, the customer confirms that they have reviewed and accepted this policy, together with our Terms of Service, Shipping Policy and Privacy Policy.