Terms of service

TERMS OF SERVICE

Last updated: August 20, 2026

Welcome to NOEVE.

These Terms of Service govern access to and use of the NOEVE website, products and related services. By visiting our website, creating an order or purchasing from NOEVE, you agree to these Terms together with our Refund Policy, Shipping Policy and Privacy Policy.

If you do not agree with these Terms, you must not use the website or place an order.

1. COMPANY INFORMATION

This website is operated by:

Trading name: NOEVE
Country: United Arab Emirates
Email: noeveae@gmail.com

References to “NOEVE”, “we”, “us” or “our” in these Terms refer to the legal entity identified above.

2. ELIGIBILITY

By using this website or placing an order, you confirm that:

You are legally capable of entering into a binding contract;
You are at least the age of legal majority in your country of residence, or are acting with the permission of a parent or legal guardian;
The information you provide is complete, accurate and current;
You will use the website and products only for lawful purposes.

We may refuse service where reasonably necessary to prevent fraud, misuse, unlawful activity or a violation of these Terms.

3. PRODUCTS AND HANDCRAFTED VARIATIONS

NOEVE offers handcrafted garments produced through limited releases, pre-orders and made-to-order production.

We make reasonable efforts to present product descriptions, photographs, colours, materials and measurements accurately. However:

Colours may vary because of lighting, photography and screen settings;
Minor differences in stitching, lace placement, measurements and finishing may occur because of artisanal production;
Product images are illustrative and may not reproduce every detail exactly;
Availability may change without notice.

Minor handcrafted variations are not considered defects when the item remains consistent with its description, intended quality and purpose.

4. SIZING

Abaya sizes refer primarily to garment length and are not equivalent to standard international clothing sizes.

Customers are responsible for reviewing the size guide and selecting the correct size before placing an order. Any sizing recommendation provided by NOEVE is guidance only, as fit may vary according to individual proportions, footwear and personal preference.

An incorrect size selected by the customer does not create a right to cancellation, exchange or refund, except where required by applicable law.

5. PRE-ORDERS AND MADE-TO-ORDER PRODUCTION

Products identified as pre-order or made to order are not available for immediate dispatch. Production begins after the order is confirmed according to the estimated timeframe displayed on the product page.

Estimated production, dispatch and delivery dates are provided in good faith but are not guaranteed. They may be affected by demand, artisanal production, material availability, customs, carriers, public holidays or events beyond our reasonable control.

Once an order enters production, it cannot be cancelled or modified, except where required by applicable law.

6. ORDERS AND CONTRACT FORMATION

Submitting an order constitutes an offer to purchase from NOEVE. An automated order confirmation acknowledges receipt of the order but does not necessarily constitute final acceptance.

NOEVE may review the order and payment before accepting it. The purchase contract is accepted when NOEVE confirms the order for production or dispatches the product, whichever occurs first.

We reserve the right to reject or cancel an order before fulfilment for legitimate reasons, including:

Payment failure or suspected fraud;
Incorrect or incomplete customer information;
An obvious pricing, description or technical error;
Material or product unavailability;
Delivery restrictions;
Suspected resale, abuse or unlawful activity;
Circumstances preventing lawful or safe fulfilment.

If NOEVE cancels an order that has already been paid and will not be fulfilled, the amount collected for the cancelled item will be refunded through the original payment method.

7. ORDER INFORMATION

Customers must ensure that their name, email address, telephone number, billing information and delivery address are accurate and complete.

Requests to modify an order or address after confirmation are not guaranteed. NOEVE is not responsible for problems caused by inaccurate information supplied by the customer.

Where permitted by law, additional shipping, return or administrative costs resulting from incorrect information, non-collection, refused delivery or failed delivery may be charged to the customer.

8. PRICES AND CURRENCIES

The base currency of the NOEVE store is the United Arab Emirates Dirham (AED).

Prices may also be displayed in other currencies for convenience. Unless checkout expressly confirms payment in a selected local currency, converted amounts are estimates and may vary according to exchange rates, payment providers and bank fees.

The final amount and currency payable will be displayed at checkout before the customer confirms payment.

NOEVE may change prices at any time. A price change will not affect an order already accepted, except where there is an obvious pricing or technical error.

Product prices do not include customs duties, import taxes, local VAT or similar charges unless expressly stated.

9. PAYMENTS

Payments are processed through authorised third-party payment providers. NOEVE does not directly control the approval, rejection, exchange rate or additional fees applied by a customer’s bank or payment provider.

Customers confirm that they are authorised to use the selected payment method and authorise the collection of the total amount shown at checkout.

An order may be placed on hold or cancelled if payment cannot be verified, is declined, reversed or reasonably suspected to be fraudulent.

10. SHIPPING, CUSTOMS AND DELIVERY

Shipping options, costs and available estimates are shown at checkout or in our Shipping Policy.

International customers are responsible for customs duties, VAT, import taxes and local fees imposed by the destination country unless expressly stated otherwise.

Production and delivery dates are estimates. NOEVE is not responsible for delays caused by customs, carriers, incorrect customer information or events beyond our reasonable control, except to the extent that responsibility cannot legally be excluded.

Our complete delivery conditions are available in the NOEVE Shipping Policy.

11. RETURNS, REFUNDS AND CANCELLATIONS

To the fullest extent permitted by applicable law, all NOEVE sales are final.

We do not accept cancellations, returns, exchanges or refunds for change of mind, personal preference, an incorrect size or colour selected by the customer, minor artisanal variations or damage caused by improper handling or care.

If an item arrives damaged, defective, incorrect or materially different from its description, customers should contact noeveae@gmail.com promptly, preferably within 48 hours of delivery, with their order number and clear evidence.

Where a claim is accepted, NOEVE will provide the remedy required under applicable consumer protection law.

The complete conditions and claim procedure are set out in our Refund, Return and Cancellation Policy.

12. CARE AND CUSTOMER USE

Customers must follow the care instructions provided on the product page, label or packaging.

NOEVE is not responsible for damage caused by:

Incorrect washing, drying, ironing or steaming;
Exposure to bleach, chemicals or unsuitable cleaning products;
Contact with jewellery or rough surfaces;
Alterations performed by the customer or a third party;
Accidental damage, misuse or normal wear and tear;
Failure to follow the stated care instructions.

This section does not apply where damage results from an original manufacturing defect.

13. INTELLECTUAL PROPERTY

Unless otherwise stated, all website content, including the NOEVE name, logos, branding, text, product descriptions, photographs, videos, graphics, layouts and original creative materials, is owned by or licensed to NOEVE.

Content may not be copied, reproduced, modified, distributed, sold, republished or commercially exploited without prior written permission.

Access to the website does not grant any ownership or licence to use NOEVE’s intellectual property except for personal, non-commercial browsing.

14. PROHIBITED USE

Users must not:

Use the website for unlawful, fraudulent or abusive purposes;
Submit false, misleading or unauthorised information;
Attempt to interfere with the website’s security or operation;
Introduce malicious code, viruses or harmful technology;
Scrape, extract or reproduce website content for commercial use;
Impersonate another person or use a payment method without permission;
Infringe intellectual property, privacy or other legal rights;
Initiate knowingly false claims or fraudulent payment disputes.

NOEVE may restrict or terminate access where these Terms are violated.

15. THIRD-PARTY SERVICES AND LINKS

The website may rely on third-party services, including Shopify, payment processors, currency converters, analytics tools, delivery carriers, social platforms and external links.

These services may be governed by their own terms and privacy policies. NOEVE is not responsible for the independent acts, content, availability or policies of third parties, except where responsibility cannot legally be excluded.

16. WEBSITE AVAILABILITY

We aim to keep the website accurate, secure and available, but uninterrupted or error-free access cannot be guaranteed.

We may update, suspend, restrict or discontinue any part of the website for maintenance, security, operational or legal reasons. We are not responsible for temporary unavailability beyond our reasonable control.

17. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, the website and its content are provided on an “as available” basis.

NOEVE does not guarantee that the website will always be uninterrupted, error-free or free from harmful components.

Nothing in these Terms excludes any product guarantee or consumer protection that cannot legally be excluded.

18. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, NOEVE will not be liable for indirect, incidental, special or consequential losses arising from use of the website, third-party services, customer misuse, customs procedures, carrier delays or events beyond our reasonable control.

Where liability may legally be limited, NOEVE’s total liability relating to an order will not exceed the amount paid for the product giving rise to the claim.

Nothing in these Terms excludes or limits liability for fraud, deliberate misconduct, gross negligence, death or personal injury caused by negligence, defective goods where liability is mandatory, or any consumer right that cannot legally be excluded.

19. FRAUD, ABUSE AND CHARGEBACKS

NOEVE reserves the right to investigate suspected fraud, policy abuse, false information or payment misuse.

Customers are encouraged to contact noeveae@gmail.com before initiating a payment dispute so that we can investigate and attempt to resolve the matter.

During a chargeback or payment dispute, NOEVE may provide the payment provider with relevant order information, acceptance of policies, communications, production records, tracking and proof of delivery.

Nothing in this section restricts a customer’s right to raise a legitimate payment dispute.

20. FORCE MAJEURE

NOEVE will not be responsible for a delay or failure caused by circumstances beyond its reasonable control, including natural disasters, severe weather, war, civil disturbance, governmental action, customs restrictions, transport disruption, labour disputes, epidemics, supplier interruption, internet failure, payment-system failure or carrier disruption.

Our obligations will be suspended for the duration of the event where permitted by law.

21. PRIVACY

Personal information is collected, processed and protected in accordance with our Privacy Policy and applicable data-protection laws.

By using the website, customers acknowledge that certain information may be processed by service providers necessary to operate the store, accept payments, prevent fraud and deliver orders.

22. GOVERNING LAW AND JURISDICTION

These Terms and purchases made from NOEVE are governed by the applicable laws of the United Arab Emirates.

Subject to any mandatory consumer right or jurisdiction that cannot legally be excluded, disputes will be submitted to the competent courts of the United Arab Emirates.

23. CHANGES TO THESE TERMS

NOEVE may update these Terms to reflect legal, operational or commercial changes.

The version applicable to an order is the version available at the time the order is placed, unless a later change is required by law. The latest version and revision date will remain available on this page.

24. SEVERABILITY

If any provision of these Terms is found invalid, unlawful or unenforceable, that provision will be limited or removed only to the minimum extent necessary. The remaining provisions will continue in effect.

25. NO WAIVER

A failure or delay by NOEVE to enforce any provision does not waive the right to enforce that provision later.

26. ENTIRE AGREEMENT

These Terms, together with the Refund Policy, Shipping Policy, Privacy Policy and order information presented at checkout, form the agreement between NOEVE and the customer concerning the purchase.