Shipping policy
SHIPPING POLICY
Last updated: September 13, 2026
NOEVE operates under an e-commerce licence issued in the United Arab Emirates. Our collections are offered through limited releases, and our pieces are handcrafted and produced after an order is confirmed.
Orders are shipped from the United Arab Emirates.
1. MADE-TO-ORDER ITEMS
Selected NOEVE pieces are offered on a made-to-order basis. This means that production begins after the order has been confirmed and that the item may not be available for immediate dispatch.
For The Final Drop, orders will begin processing from September 23, 2026.
The production, dispatch or delivery estimate shown on the relevant product page at the time of purchase forms part of the order information and takes priority over any general estimate stated in this policy.
Once an order enters production, it cannot be cancelled or modified, except where required by applicable law.
2. PRODUCTION AND DELIVERY ESTIMATES
Unless a different timeframe is displayed on the product page, the following estimates generally apply after production begins:
International orders
-
Estimated production time: 3–7 business days
-
Estimated shipping time after dispatch: 5–10 business days
Orders within the UAE
-
Estimated production time: 3–7 business days
-
Estimated shipping time after dispatch: 1–3 business days
Business days exclude weekends and public holidays in the United Arab Emirates and, where relevant, the destination country.
Production and delivery periods are estimates and not guaranteed delivery dates. They may be affected by order volume, destination, customs clearance, carrier operations, public holidays or circumstances beyond NOEVE’s reasonable control.
3. SHIPPING CHARGES
Available shipping methods and charges are displayed at checkout before payment.
The customer is responsible for reviewing and accepting the selected shipping method, price and estimated timeframe before completing the order.
Any complimentary shipping offer applies only under the conditions stated at the time of purchase and does not include customs duties, import taxes or additional carrier charges.
4. ORDER PROCESSING AND TRACKING
Orders are dispatched only after the item has completed production and passed our quality inspection.
Once an order has been shipped, the customer will receive a confirmation email containing the available tracking information.
Tracking updates are controlled by the carrier and may take time to appear after dispatch. NOEVE cannot modify tracking information generated by the carrier.
5. ACCURATE SHIPPING INFORMATION
Customers must provide a complete and accurate:
-
Full name
-
Delivery address
-
Apartment or unit number, where applicable
-
Telephone number
-
Email address
Customers must review this information carefully before completing their order. Address modifications requested after an order has been confirmed are not guaranteed.
NOEVE is not responsible for delivery problems caused by incorrect, incomplete or outdated information supplied by the customer.
Where a parcel is returned because of an incorrect address, failed delivery, refusal, non-collection or inability to contact the recipient, the customer may be responsible for the costs of return and reshipment, where permitted by law.
6. CUSTOMS DUTIES, VAT AND IMPORT TAXES
International orders may be subject to customs duties, VAT, import taxes, handling charges or other fees imposed by the destination country.
These charges are not included in the product price or shipping charge unless expressly stated at checkout. They are determined by the relevant local authorities and remain the customer’s responsibility.
NOEVE cannot predict, control or reduce customs charges. Customers should contact their local customs authority before ordering if they require further information.
Customs duties, import taxes and VAT paid to third parties are non-refundable by NOEVE unless reimbursement is required by applicable law.
7. CUSTOMS DELAYS AND REFUSED DELIVERIES
Customs clearance procedures may delay delivery. NOEVE is not responsible for delays caused by customs authorities or for a customer’s failure to provide documents, information or payment requested for clearance.
Refusing a shipment or failing to pay customs charges does not automatically cancel the order or create a right to a refund.
Where permitted by law, any shipping, return, customs or administrative costs incurred by NOEVE may be deducted from an amount otherwise refundable.
8. DELAYED ORDERS
NOEVE will make reasonable efforts to dispatch and deliver orders within the estimated timeframe.
However, delays may occur because of customs clearance, carrier disruption, public holidays, severe weather, regional events, high order volume or other circumstances beyond our reasonable control.
A delay does not automatically entitle the customer to compensation or cancellation, except where such a right is required by applicable law.
If an order experiences a significant delay, customers should contact noeveae@gmail.com so that we can investigate and provide an update.
9. LOST, DAMAGED OR MARKED-AS-DELIVERED PARCELS
If tracking indicates that a parcel has been lost or damaged in transit, please contact noeveae@gmail.com promptly with your order number and any available evidence.
NOEVE may need to open an investigation with the carrier before approving a replacement, refund or other remedy. Customers must provide reasonable cooperation and any documents requested for the investigation.
If tracking shows that a parcel was delivered but the customer cannot locate it, the customer should first check the delivery address, household members, neighbours, reception area and any safe location used by the carrier before contacting NOEVE.
The outcome of any claim will depend on the carrier’s investigation and the consumer rights applicable to the transaction.
10. FORCE MAJEURE
NOEVE will not be liable for a delay or failure caused by events beyond its reasonable control, including natural disasters, severe weather, war, civil disturbance, governmental action, customs restrictions, transport disruption, labour disputes, epidemics, internet or payment-system failure, or carrier interruption.
This section does not exclude any liability that cannot legally be excluded.
11. CONTACT
For shipping enquiries, please contact:
Email: noeveae@gmail.com
Please include your full name and order number so that we can assist you efficiently.
12. APPLICABLE LAW
This Shipping Policy is governed by the applicable laws of the United Arab Emirates.
Nothing in this policy excludes, limits or overrides any consumer right that cannot legally be waived under the mandatory law applicable to the transaction.